Frequently Asked Questions
Q: What payment options do you have on the boat?A: We accept Visa, MasterCard, American Express, Debit and Cash on all boats.
Q: Are pets allowed on the cruises?A: For health and safety reasons, pets are not allowed. Inquire in ticket office for boarding services.
Q: Are passports required for all cruises?A: Passports are only required for the 5-Hour Boldt Castle stop-over cruise.
Q: Do the 2.5 hour & 1 Hour Gananoque cruises stop at Boldt Castle?A: No, the 2.5 hour & 1 Hour Ivy Lea cruises circle Heart Island and Boldt Castle but do not stop, therefore passports are not required for these cruises. 1 Hour Gananoque cruise does not pass Boldt Castle..
Q: Are senior rates and family passes available?A: Yes, both senior rates (ages 65+) and family passes are available for cruises.
Q: Do I have to pay extra to visit Boldt Castle?A: Yes, there is an admission that is not included in our ticket price. Admission passes are available for purchase in our ticket office and allow you more time to explore the Castle as you have a designated entry gate without waiting in line!
Q: What is proper identification for U.S. Customs at Boldt Castle?A: Tours to Boldt Castle are subject to Canadian and U.S. Customs. Gananoque Boat Line has no control over these policies and must adhere to them. The following are documents required to take the 5-hour Boldt Castle Tour:
- All Passengers Require a Valid Passport.
- All non-Canadian or non-U.S. visitors will require a passport and a valid Canadian and United States entry visa.
- Passengers must show appropriate documents to Gananoque Boat Line personnel at the ticket office. Passengers must carry their documents with them at all times while onboard. No exceptions will or can be made.
Q: Can we bring food and beverages on the boat?A: No food or beverages allowed, however our boats are fully licensed and food & beverages are available for purchase.
Q: Are your vessels smoke free?A: Yes, all our vessels are smoke free.
Q: Are reservations required?A: Reservations are only accepted for groups of 25 or more and through online ticket purchases. We do not reserve specific seats only reservation for time and date.
Q: Is there a cost for parking?A: Yes, there is a $3 charge for day parking. Parking passes are available through our lot attendants or through our ticket office. Parking lots are located nearby our ticket office.
Q: Does Gananoque Boat Line have 2 locations?A: Yes we do ! We have our Gananoque Port – 280 Main Street, Gananoque, ON for our 1, 2.5 and 5 Hour cruises and Ivy Lea Port (95 Ivy Lea Road, Lansdowne, ON) for our 1-Hour Ivy Lea Cruise.
Q: Do your cruises operate in the rain?A: Yes, our boats have enclosed areas for rainy days. All our tours operate Rain or Shine!
Q: How early should I arrive for my cruise?A: We recommend arriving 30-45 minutes before departure.
Q: Do you offer Dining and Special Event Cruises?A: We do! Please see our Dinner Cruises and Special Event Cruises for more information!
Q: Do we need to print out tickets before we arrive?A: Boat tickets can be printed prior to your arrival. If you have purchased your ticket online in advance, please have your confirmation email present on any smartphone upon arrival.
Gananoque Boat Line VesselsAll Gananoque Boat Line vessels have ramp access. Accessible washrooms are available on the first level of each vessel.
Gananoque FacilitiesGananoque Boat Line ticket office, gift shop, restaurant, and washrooms are fully accessible.
Ivy Lea FacilitiesThe Ivy Lea ticket office, gift shop, and washrooms are fully accessible
Gananoque Boat Line strives to make our properties as comfortable as possible for all patrons. We welcome all concerns or suggestions from our guests.